DUMPSMATERIALS: YOUR RELIABLE PEOPLECERT ITIL-4-SPECIALIST-HIGH-VELOCITY-IT EXAM COMPANION

DumpsMaterials: Your Reliable Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Companion

DumpsMaterials: Your Reliable Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Companion

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q17-Q22):

NEW QUESTION # 17
A service provider has built a 'collaborative relationship' with a customer.
Which activities are they MOST LIKELY to use to validate the services that are provided?

  • A. Joint service reviews of achievements of service targets
  • B. Review of costs of service provider technology upgrades
  • C. Continual tracking and analysis of the outcomes, costs, and risks
  • D. Ad-hoc joint service reviews of costs and benefits

Answer: A


NEW QUESTION # 18
Which activity describes user-centered service design?

  • A. Creating a service based entirely on technical requirements
  • B. Balancing user experience with the technical and business requirements
  • C. Developing services without user involvement
  • D. Prioritizing cost efficiency over user experience

Answer: B


NEW QUESTION # 19
A service provider has recently started providing services to a new client. Surveys have shown that most of the client's staff are satisfied with their experience across the user journey. However, some users are taking longer to get started because they are unaware or confused by the procedures to access and utilize the services.
Which is the BEST recommendation to improve the user journey?

  • A. Improve user training materials and methods as part of the 'onboarding' step
  • B. Streamline service delivery to reduce delays in accessing services
  • C. Increase service desk availability for new users
  • D. Implement user feedback loops to improve processes

Answer: A


NEW QUESTION # 20
Users often do not provide feedback because they do not believe it will be addressed. Which is the BEST method for encouraging users to submit feedback in this situation?

Answer:

Explanation:
Making feedback processing visible for everyone


NEW QUESTION # 21
An organization introduced a dedicated team of support agents, which answers questions, provides consultations and fulfils a range of predefined changes initiated by external users with higher levels of subscription.
Which practice ensures effective fulfilment of these service actions?

Answer:

Explanation:
Service request management


NEW QUESTION # 22
......

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